Refund Policy

1. General Policy

At PromptLingo, we strive to ensure complete satisfaction with our services. This refund policy outlines the terms and conditions for requesting and receiving refunds.

2. Credit Purchases

Credits purchased on our platform are generally non-refundable. However, we may consider refunds in the following cases:

• Technical issues preventing the use of purchased credits
• Duplicate or unauthorized transactions
• Service unavailability for an extended period

3. Subscription Plans

For subscription-based services:

• Monthly subscriptions can be canceled at any time
• Refunds for unused portions of the subscription period may be provided on a case-by-case basis
• Annual subscriptions may be eligible for a prorated refund if canceled within the first 30 days

4. Refund Process

To request a refund:

1. Contact our support team at support@promptlingo.com
2. Provide your account details and transaction information
3. Explain the reason for your refund request
4. Our team will review your request within 5 business days

5. Processing Time

Approved refunds will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

6. Contact Information

For any questions regarding our refund policy, please contact us at:
support@promptlingo.com